Privacy Policy

1. Information We Collect

• Account Information: username, email address, phone number, password.
• Profile Information: optional details such as location and bio.
• Listing Information: vehicle details, photographs, pricing, and descriptions.
• Communication Data: messages exchanged between users.
• Usage Information: log data, IP addresses, search queries, device data, browser information.
• Verification Data: identity documents when required for fraud prevention or regulatory compliance.

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Platform
• Process listings and manage user accounts
• Facilitate communication between buyers and sellers
• Verify accounts, authenticate users, and ensure security
• Detect and prevent fraud or illegal activities
• Personalise user experience and recommend listings
• Send service updates, legal notices, and security alerts
• Comply with obligations under the laws of the Democratic Socialist Republic of Sri Lanka

3. Information Sharing

• Public Listings: all listing content is publicly visible.
• User Communication: limited details may be shared between transacting users.
• Service Providers: third parties assisting with hosting, analytics, or payment processing.
• Legal Requirements: disclosure to courts, regulators, or law enforcement as required by law.
• Business Transfers: data may be transferred if ownership of the Platform changes.

4. Data Security

• SSL/TLS encryption to protect data in transit
• Restricted and authenticated access to sensitive information
• Regular security audits
• Hosting with reputable, secure providers

5. User Rights

Users may request access, correction, deletion, portability, or restriction of their personal data, subject to applicable laws.

Requests should be sent to support@vera.lk.

6. Cookies and Tracking

Cookies and similar technologies are used for authentication, analytics, and improving Platform performance.

7. Third-Party Services

VERA is not responsible for privacy practices or content on external sites or services integrated with the Platform.

8. Data Retention

Data is retained only as long as necessary to operate the Platform and comply with legal obligations.

9. International Transfers

User data may be processed outside the Democratic Socialist Republic of Sri Lanka, with safeguards to ensure adequate protection.

10. Changes to this Policy

We may update this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of the updated policy.

11. Contact